| If you wish to return your order, please contact customer service and obtain a RMA
(Return Materials Authorization) number before returning material. The material and all contents must be
returned in the original undamaged product packaging. It must be returned within 7 business days from
the date on the invoice and in an unused condition for a full refund.
Damaged packaging will require a 15% restocking charge. If the product is defective you may return the product within 30 days. RMA is still required. Please contact customer service by email for the number. This warranty is good for 30 days, but does not cover connector contacts that have been crimped or soldered or wire spools that have been opened. Buyer is responsible for return shipping and insurance. Impulse Electronics will not accept responsibility for any items that are lost in transit. Credits will not be until after the item has been inspected and verified to be in 100% re-sellable condition. Please allow 10 business days for your return or exchange to be processed once we receive the return. |
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 (You will be dealing with West Mountain Radio directly for product replacement or repairs.) |
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| If you have determined that your West Mountain Radio product is damaged or defective,
please complete the OnLine RMA form and get an RMA number assigned before you return it for service. Return Merchandise Authorization: The following steps outline West Mountain Radio's Service Return & RMA creation process. Each step must be completed to ensure that your RMA request is processed. The required form fields, indicated by red text, must be provided.
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